Return & Refund Policy

Just-In-Time Manufacturing

Cancellations

Once your order is placed, production begins immediately. We cannot cancel or modify orders after they are submitted.

Please double-check your size, color, and shipping address before completing your purchase.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately:

• Email photos of the defect/damage to returns@a-ok.ai
• Include your order number in the subject line
• We'll provide a prepaid return label and issue a full refund or replacement

Please report defects within 7 days of receiving your order.

Wrong Item Received

If we shipped the wrong item:

• Contact us immediately with photos of the item you received
• We'll send a prepaid return label at no cost to you
• We'll manufacture and ship the correct item
• Or provide a full refund if you prefer

Report incorrect items within 7 days of delivery.

AI-Powered Purchases

If you purchased through an AI assistant (like ChatGPT):

• The same policy applies - all sales are final
• Exceptions for defective or incorrect items still apply
• Reference your order number in all communications
• Contact returns@a-ok.ai for defects or errors

Contact Us

Have questions about returns? We're here to help!